My account was two months behind due to hurricane katrina,carmen and other problems attached to it. I recieved a few calls concerning the late payments, but no mention of repossession was made in any of the calls. I brought my account up-to-date and in good standing and even a month ahead in payments.
The very next statement they added a $80.00 repossession fee. Problem is my car was never even repossessed. I tried for months to have the fraudulent charges removed with no success.
I was passed from rep to rep with no contact with a manager all I got was voicemail with each attempt to speak to management. This went on for months I will also write the company another letter and will gladly print a retraction letter, if they correct their mistake. This is not a disgruntled letter just a disappointed one buyers BEWARE citifinancial auto just another ripoff. Consider yourself Warned.