
Citigroup
Citigroup Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citigroup has 1.8 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Credit card advantage citibank for international costumer, Courteous cs persons, Now every thing is ok.
Cons: Very poor customer service, Costumer service, Costumer service from my bank branch.Recent recommendations regarding this business are as follows: "Star far, far away", "Stay far, far away!", "I wouldn't recommend this bank I was refered by my friend and my experience injad nothing but trouble".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Citigroup has 1.8 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Credit card advantage citibank for international costumer, Courteous cs persons, Now every thing is ok.
Cons: Very poor customer service, Costumer service, Costumer service from my bank branch.Recent recommendations regarding this business are as follows: "Star far, far away", "Stay far, far away!", "I wouldn't recommend this bank I was refered by my friend and my experience injad nothing but trouble".
Media from reviews








This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal to cancel account
- Very poor customer service
Preferred solution: The account must be canceled immediately.
User's recommendation: Star far, far away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Citi won't let us close our account!!
- Being treated badly by cs reps
User's recommendation: Stay far, far away!!
32 year customer treated unfairly
- Very poor customer service
Preferred solution: (?)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I want to make a complaint
Ever since I open an account with citibank I had nothing but problems with them they never replaced my card when I reported it stolen for a whole month I was waiting then when my bills were not getting paid I found away I can use my account number and routing number to my bills so they can pull my money out of my account to pay the bills. I found out that citibank stopped payments on my bills I lost a car cause it wasn't being paid I lost alot and when I called and asked the lady was rude and hung up on me. When I paid to replace my card again the second time i activated it my paychecks get direct deposited I just got paid when I finally received my card I bought a few things to see if my card worked later on that night my account is blocked and I'm told they can not give me any information or go into it why it's blocked or anything and now my paychecks are still being deposited my bills are not getting paid and I can't buy food on top of it I'm not aloud to get my money until 60 days I want to talk to the head corporate office to get hold of someone who can tell me why
- Very poor customer service and lack of giving information
Preferred solution: All my money out of my Citibank account and transferred to my other account I have do I can have my money and pay my bills before I lose what I have left
User's recommendation: I wouldn't recommend this bank I was refered by my friend and my experience injad nothing but trouble
NEW BREAKDOWN
- Very poor customer service
Terrible customer service
Preferred solution: Let the company propose a solution
Bad very bad
- Costumer service
Preferred solution: buy may international credit card advantage citibank
Transfer balance fraud -BUYER BEWARE
This was not resolved although they did call me three times and in a pretty rude way let me know that their written agreement was more important than any inference of mine that they were doing things in a shady way. Legal is still Shady in this case.
They seem to think consideration should not be given even though I made a large payment.
I guess they are counting on me defaulting so they can get their 22 and a half percent. Never
- Transfer fees were market
- Using the customer service agreement to over charge me
Preferred solution: Deliver product or service ordered
Don't use their credit cards!
I have been able to clear the credit report. I finally talked with a sympathetic manager who worked with another department and found out what the problem really was and issued a letter to the credit bureaus . My experience has taught me to keep calling, to ask for a...
I followed the steps that Citi Customer Service asked of me (faxing over report, detailed letter). I call back 10 days later after not receiving anything. Talk to new CS person. 2 weeks later I get 2 different letters citing 2 different accounts (neither of which was the account in question or an account I hold) both stating that the information on the report is correct or that they needed a detailed letter out lining the issue.
So I call back, as for a supervisor and was put on hold 2 times.
Then the CS person comes back, takes down my number and says a supervisor will call me back. That never happened. 3 days later I call again and get a supervisor who says that I have to fax everything over again and the credit report has to be less then 30 days old.
Of course if they had reviewed this right away it wouldn't be an issue.
I have been a Citi card user for 5 years. I have never been treated so badly by a credit company.
- Courteous cs persons
- Lack of knowledge of how to handle this from cs
- Credit management department
Preferred solution: Send me a letter that I can submit to TransUnion stating that Citi made the mistake in reporting delinquent account.
Now ok
- Credit card advantage citibank for international costumer
- Now every thing is ok
Horrible
- Credit card advantage citibank for international costumer
- Costumer service from my bank branch
Preferred solution: CREDIT CARD ADVANTAGE CITI BANK FOR INTERNATIONAL COSTUMER
Dreadful customer service; dysfunctional software
- Costumer service
- Costumer service from my bank branch
Preferred solution: for them to go away; go ourt of business; or have their senior management indicted for material failure to perform
Investment
No canadian dollars
Citi ***
Citigroup - Customer Care Review from Apopka, Florida
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They called me right away but they did not do anything about the problem. Just made a lot of excuses about how they couldn't Journal my payment to the proper account using their agreement as a legal excuse.