I had an account through CITI for a 6 month same as cash purchase for an appliance. My May statement was not received in the mail (for whatever reason)and I overlooked the payment to my account.
I received the June statement with a late fee of $39.00. I mailed in the total amount due to prevent any other penalties, but before this payment was received by CITI, I started receiving harrassing phone calls. I explained the situation to the first caller, who supposedly put the comments in the system.
I have received no less than 2 phone calls each day since then concerning this same issue. What is the problem with this company???